With Open Source software, it is of critical importance that reliable technical support is available quickly when needed. Most companies cannot rely on the goodwill of the Open Source community to provide bug fixes and enhancements fast enough to justify using Open Source software in business critical IT systems. High-quality, professional technical support is a particularly strong selling point for using MICO.

ObjectSecurity provides technical support, as well as development, training and consulting services for MICO. ObjectSecurity is the official maintainer of the MICO project and the main contributor since 2000. ObjectSecurity's highly skilled specialists have many years of experience in R&D, consulting, and support in the areas of MICO, CORBA in general, CORBA security, CORBA Components (and security), and distributed systems. ObjectSecurity has contributed many enhancements to MICO in the past (CORBA Security level 2, CSIv2, OpenPMF, Portable Interceptors, Relationship Service, parts of multithreading). Therefore we are ideally qualified to provide consulting and technical support services for the Open Source CORBA ORB MICO, which includes MICOSec, an Open Source CORBA Security service with extended security features.

MICO support customers include Intel (Germany), Royal Bank of Scotland (UK), Twinsoft (Germany), and Futuretek (USA).

What kind of support?

We either carry out fixed-price price projects or provide technical support on a subscription basis. You can choose from a number of options, such as:

Off-Site On-Demand Technical Support
On-Site Technical Support
On-Site Consulting
Off-Site Software Development
On-Site Security Training

Where can we help?

Our specialists can help you in a number of areas, such as:

Feature enhancements and new developments (standards or proprietary)
Porting of MICO/MICOSec
Fault removal (configuration issues, platform issues, MICO/MICOSec issues)
MICO security implementation and integration
Commercial documentation
We will do our best to also solve any other MICO related issues you have

Why should you get MICO support?

Many organisations use MICO commercial support because it delivers a cost-effective, fast, reliable solution to their issues. It frees you and your team up to deal with more important tasks such as the application development. Moreover, because of our high degree of specialisation we can deal with MICO related issues quicker and better.

It is because of our reliable support services that MICO is deployed in critical environments. We have had many customers from many industry domains, such as telecoms carriers and power suppliers, and many indirect support requests from software development companies that deployed MICO for their clients.

MICO Support Subscriptions

ObjectSecurity offers a number of support subscription packages. These packages have been tailored to provide the best value to you. Please Contact Sales if you would like us to help you choose the best package for you.

Subscriptions & Features	Basic Value	Professional Value	Enterprise Value	Enterprise Plus Value
"free upon purchase" consultation	1h	1h	2h	2h
technical support hours included per month	1	5	10	20
minimum subscription length	2 mth	3 mth	3 mth	6 mth
technical support via	email	email	email+phone	email+phone
free OpenPMF & MICO security consultation + SecureMiddleware CORBA Components migration consultation	1h	1+1h	2+1h	2+2h
early access to beta versions and MICO related information	yes	yes	yes	yes
discount on fixed price (i.e. we absorb the risk) quote for technical support	NO	20%	40%	50%
guaranteed response time	NO	1 business day CET	5h during business hours CET	3h during business hours CET
free MICO installation support	NO	1h by email	1h by email	2h by email + phone
loyalty scheme for support projects purchased in addition to subscription. Loyalty points can be used towards future fixed price projects	NO	£1 per £50 spent, usable after 12 months	£1 per £25 spent, usable after 6 months	£1 per £20 spent, usable after 3 months
free training per month	NO	NO	1h p. month by email	2h p. month (webcast, email phone)
maintained MICO binaries for your specific environment	NO	NO	yes (1 platform included)	yes (1 platform included)
separately maintained patches for your specific environment (if required)	NO	NO	NO	yes (1 platform included)
access to documentation for specific MICO topics	NO	NO	NO	yes
input into the MICO development roadmap	NO	NO	NO	yes
Online payment	Contact us to arrange payment	Contact us to arrange payment	Contact us to arrange payment	Contact us to arrange payment

Do you have an emergency situation and need quick help?

Please contact us for a quick quote if you have a technical emergency related to MICO. We accept for urgent support requests (transfer fees apply)